Consignment Terms & Appointments

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** ALL CLOTHING MUST BE CLEANED & LAYED FLAT **

Thank you for your support! 

Before bringing items to us, please ensure all items 

are clean and in sellable condition. 

• Toys, games and baby gear should include all pieces and parts. Plastic toys and baby gear should be wiped down (we recommend rubbing alcohol) without markings or damage. Car seat and stroller liners should be washed prior to drop-off.

• Please limit your clothing items to your best items. Sorry, we cannot accept items that smell like smoke or have pet hair. Be sure to launder your items and LAY FLAT IN A BIN or storage tub before bringing them to us. CHECK FOR STAINS, HOLES AND PILLING BEFORE BRINGING IN ITEMS. By doing so, you will help us to expedite your appointment. 

• Books should be in like-new condition without folded pages or writing inside. We do not accept former library books or books with stickers on them. 

• Shoes should be wiped down with rubbing alcohol, with soles and laces in good condition. 

If you have a LARGE ITEM or an item not listed here, 

please call or message us before bringing it in. 

Please send a photo to customercare@shoptwotrolls.com 

and we will let you know if we can accommodate your item.

All consignments are by appointment. If you are an existing consignor with 15 items or less, no appointment is needed.  We accept seasonal newborn through young adult designer and brand name clothes in excellent condition, shoes and accessories in new or “like new” condition. Items that were purchased within three years are preferred, including items still with tags on them that you forgot to return!  

Sorry, clothing that has been handed down or has gone through more than one child is generally not suitable for consignment –especially because of stains, fading or pilling -- but hey, at least you got a lot of use out of it!  

All items brought to us for consignment should be "Ready To Sell" (RTS)...meaning, able to go right onto the showroom floor. "Ready To Sell" clothing is freshly laundered and pressed with no excessive wrinkling, animal furs/hairs, odors, etc. Remember: If you wouldn’t buy it in its current condition, our customers probably won’t either. If clothes have been packed away since last season -- even clean -- please launder them again before bringing them in. Try fabric softener sheets, your clothes will smell perfect! & PLEASE double check your whites!! 

Shoes should not have scuff-marks or any major sign of wear. Equipment should have working batteries and bulbs. Please be selective and bring us your most exceptional “like new” pieces. 

Please bring items neatly laid flat in a 16-gallon plastic storage bin or hung inside a garment bag. Sorry, plastic bags are NOT acceptable. ONE bin of clothing and ONE bin of toys/shoes can be dropped off per consigner.  

  Highlights of Two Trolls’ consignment policy:

• (anything brought in after July 24th 2024) is a 60/40 split when cashing out, after fees. Brands such as Cat & Jack, Place, and Walmart Brands or any generic brands sold at $1.99 or less is a 70/30 split.
•  90-day consignment period, pick up a check after 30 days of items hitting the sales floor.
•  For maximum return on your consignments, bring items to consign in the correct season according to our seasonal calendar (listed below). 
•  For maximum convenience, try drop & run consignment....place all of your items one 16 gallon container or hung and zipped in up to two garment bags. PICK UP THE ITEMS WE DO NOT TAKE THE NEXT BUSINESS DAY. Sorry, items left for more than 3 days will be discarded or donated.
• One time $10 new account fee, no need to pay cash we will take the fee out of your first sale. $10 annual consigners fee thereafter.     

SEASONAL CONSIGNMENT CALENDAR

 (Two Trolls only takes clothing and shoes in season, but will accept some sports and athletic gear year round. Baby Gear, Electronics, Furniture, Cribs and toys are taken all year round.) 

January

 Limited Snow Gear, Easter, Valentines, Saint Patrick's Day clothing

 February & March  

Spring, Easter, and Saint Patrick’s Day Clothing    

 April & May & July 

Summer Clothing and Bathing Suits 

August 

Back-To-School Clothing and Gear, Thanksgiving, Halloween  

September & October  

     Fall Clothing, & Christmas

 November & December   

Winter Clothing, Snow Gear (including gear such as hats, coats, ski bibs and snow boots) 

 Note: Shoes are seasonal too; keep this in mind when choosing shoes to bring in. Remember shoes must be exceptionally clean and complete with shoestrings.  

 Helpful Consigning Tips:

 Although it is difficult to list everything that is not desirable, we will give you some helpful hints so that you don’t bring in items that may be rejected. Select your most desirable and bring them in. This will save you and our team time! We’re hopeful that these tips will help you when determining which items you consign with us! 

•   Absolutely no stains, tears, holes, pet furs/hairs or visible fading on   all wear.
•   No pilling
•   Older labels – Clothing older than 3 years accepted at our discretion. 
•   Laundry Disasters – Anything that has been shrunk or has color running issues 
•   Labels - No clothing with labels cut out. 
•   Underwear and Socks - New in package
•   Cribs – Please check for recalls before bringing in a crib. 
•   Electronics & Toys – No broken or missing pieces, when delivering items, place parts to all toys or accessories secured in a zip-lock bag or in its original box. 
•  Kids’ Bedroom Furniture – We accept furniture as space permits. Please call ahead to check space availability.  

NOTE: Please check REGULATIONS and RECALLS before consigning baby equipment, furniture, and toys. Check the manual or manufacturer for more details.  All items must be completely assembled. 

Accepted year round:

•  Workout Clothing
•  Maternity Clothing 
•  Athletic (gymnastics, soccer, dance, etc.)
•  Handbags 
•  Backpacks
•  Baby Walkers  
•  Strollers and Joggers 
•  Swings/Exersaucers
•  Back and Front Pack Carriers 
•  Car Seats/Booster Seats
•  Cribs
•  High Chairs
• Toys/Games/Electronics/Gamer Systems 
• Furniture (call before drop off)

 Consignment Policy:

  If Items are sold within the 90-day selling period, you will receive 40% of the purchase price, after fees. Generic brands will receive 30% . There will be an initial setup charge of $10 deducted from the first consignment check. An annual $10 consignment fee will be charged thereafter. Two Trolls reserves the right to add a nominal handling price to each item that is not shared with you the consigner.  Two Trolls may opt to buy items from your consignment. All items MUST BE PICKED UP within 7 days of the consignment contract end-period. If items are not picked up during that time period, we consider those items abandoned and will opt to sell or donate items to local, at-risk families as we see fit. If you chose to drop and go, any items not picked up within one business day of calling may be donated without further notice. At the end of the calendar year, you may request a list of donated items for tax purposes. Your 90-day consignment period begins when your items go on the sales floor. Two Troll may discount items as necessary during the consignment period.

Collecting Your Money

 You are responsible for checking on your account.  We recommend you wait at least 60 days after your appointment to give your items a chance to sell. We pay by check or store credit.  Checks should be requested by the 25th of the month for pickup on the 1st of the following month.

Two Trolls assumes no responsibility for loss or damage to the listed merchandise by theft, accident, fire, water damage, or any other cause.

OUR DONATION POLICY 

  Our #1 priority is to sell your clothes, we DO NOT contact you when your consignment period ends. You are responsible for tracking and collecting any items you do not want to be donated. We reserve the right to discount or donate at any time any damaged or out-of-season items without notifying you first. At the end of the calendar year, you may request a list of donated items for tax purposes.

 Fee Schedule

 •    New Account Fee:  $10 (all new accounts), $10 annual consigner fee thereafter (deducted from your sales)

 •    Mail Check Fee:  $2 each (only those that call and request a check) 

 PLEASE CALL US IF YOU HAVE ANY QUESTIONS OR NEED GUIDANCE GETTING YOUR CLOTHES READY TO SELL

We appreciate your business!